Technical Support
We're here to help you with any questions or issues
Email Support
Send us a detailed message and we'll get back to you as soon as possible. Perfect for non-urgent inquiries and detailed questions.
Send EmailPhone Support
Need immediate assistance? Call our support line for urgent technical issues and time-sensitive questions.
Call +1 (681) 239-8187When to Contact Support
Our technical support team is ready to assist you with:
- App crashes or technical malfunctions
- Issues with in-app purchases or coin transactions
- Problems with app installation or updates
- Account-related questions or concerns
- General usage questions and guidance
- Privacy or security concerns
Priority Support
We prioritize urgent technical issues that prevent you from using the app. For the fastest response, please use phone support for critical problems.
Response Times
Email Support: We typically respond within 24-48 hours during business days.
Phone Support: Available during business hours for immediate assistance with urgent issues.
Before Contacting Support
To help us assist you more effectively, please:
- Note your device model and iOS version
- Describe the specific issue you're experiencing
- Include any error messages you've seen
- Try restarting the app and your device
- Ensure you have the latest version of Torvex installed
Contact Information
Email: cullieg4reysun@icloud.com
Phone: +1 (681) 239-8187
App Version: Latest version available on the App Store